Welcome to Auravique. We value our customers and strive to provide high-quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions, process, and timelines for returning products and requesting refunds.
By purchasing from our website, you agree to the terms mentioned below.
1. General Return Policy
At Auravique, we carefully inspect and pack every order before shipping. However, if you receive a damaged, defective, or incorrect product, you may be eligible for a return or replacement according to the conditions mentioned in this policy.
Returns are accepted only for eligible products and within the specified return period.
2. Eligibility for Returns
To be eligible for a return:
- The product must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, tags, labels, accessories, and invoice.
- The return request must be raised within the specified return period after delivery.
- The product should not have any signs of damage, alteration, washing, or misuse.
Products that do not meet these conditions may not be accepted for return.
3. Non-Returnable Products
The following products are not eligible for return or exchange:
- Customized or personalized products.
- Products made specifically according to customer requirements.
- Products damaged due to improper use or handling by the customer.
- Products returned without original packaging or accessories.
- Items marked as non-returnable on the product page.
4. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product,
- A defective product, or
- A product different from what you ordered,
please contact us within 48 hours of delivery with:
- Order details.
- Clear images/videos showing the issue.
- Product packaging details (if required).
After verification, Auravique will arrange a replacement or provide an appropriate resolution.
5. Return Process
To request a return:
- Contact our customer support team through email or phone.
- Provide your order number and reason for return.
- Share required images or proof if requested.
- Our team will review your request and confirm the return eligibility.
- Once approved, the return process will be initiated.
Customers must ensure that returned products are safely packed to avoid damage during transit.
6. Return Shipping Charges
- For damaged, defective, or incorrect products, Auravique will bear the applicable return shipping charges.
- For other approved returns, return shipping charges may be borne by the customer unless otherwise specified.
7. Refund Policy
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refund processing time may vary depending on your bank/payment provider.
- Any applicable shipping charges or non-refundable fees may be deducted where applicable.
8. Refund Timeline
Approved refunds are generally processed within 7–10 business days after the return approval.
The actual time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
9. Cancellation Policy
Orders can be cancelled only before they are processed or shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
If a cancellation is approved after payment, the refund will be processed according to our refund policy.
10. Exchange Policy
Exchange requests may be accepted only for eligible products and subject to availability.
Exchange requests must be raised within the applicable return period.
If the requested replacement product is unavailable, customers may receive a refund or alternative resolution.
11. Product Inspection
Auravique reserves the right to inspect returned products before approving any refund, replacement, or exchange request.
Returns that do not meet the eligibility requirements may be rejected.
12. Late or Missing Refunds
If you have not received your refund within the expected timeline:
- Check your bank account or payment provider.
- Contact your bank for processing updates.
- If the issue continues, contact Auravique customer support.
13. Changes to This Policy
Auravique reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice.
Any changes will be updated on this page.
14. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Auravique
Website: https://auravique.com/
Phone: +91 70105 50626
Email: auravique11@gmail.com
By placing an order on Auravique, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.